Terms and Conditions

If you do not agree to these terms, discontinue use of any and all Grumpy Clouds™ services, including usage of this website, immediately! Grumpy Clouds shall herein be referred to as “us”, “we”, or “Grumpy Clouds”. Grumpy Clouds is an independent service and has no relationship to YouTube, Microsoft, Mojang, or any of their sponsors or affiliates. All brands, copyrights, trademarks, logos, and other property are owned by their respective copyright holders and shall not be used without their permission. Grumpy Clouds is a Australian-based company catering to customers based in Australia. Any information provided will be processed and stored within Australia, and anyone outside of Australia agrees that by utilizing any service or providing any information, you are consenting to the transfer, processing, and storage laws applicable solely under laws of Australia. For more information on data collection and processing please review our Privacy Policy. All services and items provided by Grumpy Clouds are provided as-is with absolutely no guarantee for quality, accuracy, uptime, or the like. By using any Grumpy Clouds service you are agreeing to be bound to these terms and conditions, as well as all modifications/subtractions/additions/changes both past, present, and future. Grumpy Clouds reserves the right to refuse service to any user, at any time, with or without notice or reason as we see fit. Grumpy Clouds reserves the right to change these terms of service, with or without notice, at any time, for any reason as it deems fit.

Updates, Changes, and Modifications

Changes may be made to these terms with or without notification and the responsibility to stay current is on the behalf of the consumer.

Right to Arbitration

You agree under any and all circumstances to waive and release from legal responsibility any and all claims against Grumpy Clouds and it’s staff, sponsors, partners, affiliates, and the like in the event of any arbitration. Grumpy Clouds shall not be responsible for any damages that arise, whether accidental or intentional, by Grumpy Clouds or any of it’s users/staff/affiliates/sponsors under any circumstances.

Purchase Policy

By making a purchase through this website or any website in affiliation with Grumpy Clouds you are agreeing that you are either 18 years of age, or have the consent of a parent/guardian who is at least 18 years of age. By donating, purchasing or making any payment you are acknowledging that all donations are final and in the event of a default in payment, fraudulent activity or account chargeback, your game account will be permanently banned from all services. We reserve the right to ban any account for any reason with or without notice. We reserve the right to seek legal recourse for any fraudulent transactions and will pursue reimbursement to the fullest extent the law allows.

This site contains digital products, by continuing to purchase on this site you are explicitly waiving your rights to cancel, and request immediate access to your purchased digital product. Once a purchase is made your right to cancel the purchase is lost. All purchases are non-refundable for any reason.

In the event of fraudulent purchases, we will work with legal counsel and law enforcement to investigate and prosecute to the fullest extent of the law. In the event that the payments are concluded to be fraudulent by fraud experts, a payment may be reversed.

Recurring Memberships

By creating a recurring membership you agree to authorize us to charge your payment method each month indefinitely, or until cancelled. Memberships are automatically processed on their renewal date unless otherwise cancelled. In the event that you wish to discontinue your membership, you will need to cancel it before the next renewal date. We do not offer refunds for memberships or membership renewals, which means any attempts to cancel a membership after it has been charged/renewed will extend benefits until the next renewal date.

Failed Payments
Any non-cancelled memberships that fail to process will be automatically retried for a period of up to seven (7) days. After that period the membership will be skipped until the next renewal period. If a gem balance is available for the player account, the missed payment balance will be withdrawn from the available gem balance and is non-refundable. If there is no valid payment method or gem balance, the membership benefits will be removed until payment is received.

Refund Policy

All purchases are for virtual products and are delivered to the account specified during the checkout process, and cannot be refunded once ordered. If the wrong account was entered, the order will not be refunded but instead will be redelivered to the proper account upon receipt of a support request. Any and all problems or issues with purchases must be discussed by contacting our support team through our Support Ticket system.

COPPA Compliance

Any user who enters any personal information into any Grumpy Clouds service must be at least 13 years of age or older. If you believe a child who is under the age of 13 entered information on our services, please contact us via a Support Ticket immediately.


Grumpy Clouds is not affiliated with or supported by Microsoft or Mojang in any way.